Refund policy
RETOURS
Our return policy lasts 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unique Pieces cannot be returned.
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition, is damaged or has certain parts missing for reasons not due to our error.
* Any item that is returned more than 15 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at contact@illusionofficiel.com.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.
Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to contact@illusionofficiel.com.
Dispatch
To return a product, you must mail us at contact@illusionofficiel.com
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.